Uber CEO Dara Khosrowshahi Reveals Lower Than Expected Rating, Shares Improvement Tips

Uber CEO Dara Khosrowshahi's 4.83 Rider Rating Raises Questions About Accountability

Uber CEO Dara Khosrowshahi has revealed that his personal rider rating on the Uber app is 4.83, a score that falls slightly below the company's average rating of 4.89. This development has sparked interest in the importance of rider ratings and the steps individuals can take to improve their own scores.

According to Uber, ratings are used to "ensure safety and accountability" on the platform. While the company does not specify a minimum score, riders with excessively low ratings risk being banned from the platform. In an effort to boost his own rating, Khosrowshahi has been taking small steps to improve his interactions with drivers.

These efforts include meeting the cab on time, asking the driver for permission to use their phone, and tipping generously. Khosrowshahi has stated that he tips around 10-15% of the total fare, or $3-4.50 on a $30 ride. He has also emphasized the importance of treating the vehicle with respect, suggesting that slamming the door can negatively impact one's rating.

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Interestingly, as the CEO of Uber, Khosrowshahi does not receive special treatment from drivers, who are often unaware of his identity. He estimates that only half of his drivers recognize him, and even in these cases, interactions are typically limited to casual conversations about product improvements.

Khosrowshahi's rider rating has seen a marginal improvement over the past year, increasing from 4.81 in 2025 to 4.83 in the current year. While this may not seem like a significant increase, it highlights the importance of maintaining a positive reputation on the Uber platform.