Swiggy Raises Platform Fee by 17% to Rs 17.58 Per Order

Swiggy Raises Platform Fee to Rs 17.58 per Order

Key Highlights:

• Swiggy has increased its platform fee to Rs 17.58 per order, a 17% rise from the earlier rate of Rs 14.99.
• The revised fee is inclusive of Goods and Services Tax (GST).
• Zomato, another leading food delivery platform, has also raised its effective platform fee to Rs 17.58, including GST.

Analysis:

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The latest hike marks a continuation of the trend seen in the past year, with both Swiggy and Zomato adjusting their customer-facing fees in quick succession. The changes build on a series of hikes, including Zomato's increase in September 2025 to Rs 12 and Swiggy's rise to Rs 14 during the festive season rush.

Impact:

• The platform fee has become a significant revenue lever for food delivery platforms, with Swiggy and Zomato processing an estimated 4.3-4.5 million orders daily.
• Platform fees across ecommerce and food delivery players generate around Rs 3,500-4,000 crore annually.

Industry Trends:

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• The increasing reliance on platform fees reflects limited room to manoeuvre elsewhere, with restaurants pushing back on commissions and competition intensifying.
• Charging users directly has emerged as a reliable lever to improve margins, particularly in digital commerce.
• Platform fees have become standard across various industries, including food delivery, ecommerce, fashion, and ticketing.

Outlook:

• The latest hike signals that further increases in platform fees are likely, as companies continue to lean on small, incremental charges to improve unit economics.