Flipkart Partners with India Post to Enhance Last-Mile Parcel Delivery Service

Flipkart Partners with Department of Posts for Efficient Last-Mile Delivery

E-commerce giant Flipkart has announced a partnership with the Department of Posts for efficient last-mile parcel delivery. The collaboration aims to utilize the delivery network of the Department of Posts along with Flipkart's strong presence in India's e-commerce sector to provide efficient, reliable, and customer-centric parcel delivery solutions across the country.

According to an official statement, the Department of Posts and Flipkart India Private Limited have signed an agreement for last-mile parcel delivery services. Under the agreement, the Department of Posts will provide last-mile delivery services for Flipkart shipments across India. The agreement focuses on faster deliveries, improved operational coordination, and seamless technology integration for efficient parcel movement and delivery. The collaboration is expected to further strengthen the logistics infrastructure supporting India's rapidly growing e-commerce sector.

With this agreement, Flipkart will use India Post's extensive network for parcel delivery services across urban, semi-urban, and rural areas, including remote and underserved regions. The services will include the delivery of prepaid and cash-on-delivery parcels, OTP-based delivery authentication, and real-time shipment tracking.

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Walmart Inc. President Lauds Flipkart's 13-Minute Delivery

Walmart Inc. President and CEO John Furner recently praised Flipkart for its 13-minute delivery service, calling it "really impressive." He also commended the rapid pace of innovation and delivery execution by Flipkart's Indian unit, in which Walmart has a controlling stake.

In a Q1 FY2027 earnings call, Furner noted that the speed at which Flipkart delivers products is impressive. He highlighted Flipkart's ability to deliver items in less than 13 minutes on average, using its network of over 800 micro-fulfilment centres. Flipkart was also featured in Walmart's earnings commentary as the big-box retailer highlighted the platform's rapid delivery expansion in India.

Flipkart Continues Aggressive Expansion Push

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Flipkart continues to expand its quick commerce services, with a focus on achieving profitability. The company aims to scale up to 1,200 dark stores in the near future, as part of its expansion plans. Flipkart Minutes, launched in August 2024, competes with several players in the segment, including Eternal's Blinkit, Swiggy Instamart, Amazon Now, Zepto, Reliance Retail's JioMart, and BigBasket.

In addition to quick commerce, Flipkart is reportedly looking to diversify into additional business segments such as a dedicated food delivery platform, as well as movie and live event ticketing services. The company is likely to begin testing its food delivery service in Bengaluru around June, followed by a broader rollout by late 2026 or early next year.