Government Migrates Over 1.6 Million Email Accounts to Zoho Cloud Platform at ₹180 Crore Cost

Government Migrates 16.68 Lakh Email Accounts to Cloud-Based Platform

The Central government has completed the migration of around 16.68 lakh official email accounts of Ministries and Departments to a cloud-based platform managed by Zoho Corporation. The total expenditure incurred in this process has been ₹180.10 crore. This information was shared by Union Minister of State Jitin Prasada in a written reply to queries raised by TMC MPs Rachna Banerjee, Deepak Dev Adhikari, and Mala Roy.

The pricing for the email accounts migrated varies between ₹170 and ₹300 per account per month, depending on the mailbox size, which ranges between 30 GB and 100 GB. The government has chosen Zoho Corporation as the Master System Integrator (MSI) for this project after a transparent and competitive bidding process on the Government e-Marketplace (GeM-CPPP).

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The decision to migrate official email accounts to a cloud-based platform was made to have a sovereign and secure official email system. The government continues to mandate the use of email services provided by the National Informatics Centre (NIC) for official communication, while the upgraded cloud-based solution is being implemented to modernise legacy infrastructure and enhance scalability, collaboration, and security.

The project adheres to the "Make in India" principles, ensuring sovereign and secure communication systems for official use. The government recognises electronic mail as an important mode of official communication for governance, inter-ministerial coordination, and citizen-centric service delivery.