Citizens Financial Group and Infosys Launch AI Hub in Bengaluru

Overview

Citizens Financial Group, a leading US lender, has established a strategic partnership with Infosys to create an Artificial Intelligence (AI) hub in Bengaluru, India. The hub will design, build, and deploy AI and agentic AI solutions, working closely with Citizens' Enterprise Technology and Security (ETS) organization and global delivery teams.

Key Components

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• The Bengaluru AI Hub will support the full lifecycle of technology delivery, including solution design, build, testing, and deployment.
• The hub will operate within enterprise guardrails, ensuring compliance with architecture standards, risk management, data privacy, and ongoing operations.
• Infosys will leverage its Topaz platform to support the development of agent-ready capabilities that integrate infrastructure, data, models, applications, and workflows.

Partnership Benefits

• The partnership reflects the growing role of AI in reshaping banking technology platforms and delivery models.
• The collaboration will help Citizens accelerate digital transformation and advanced technology adoption.
• The partnership is part of a broader push by global banks to scale AI capabilities and digital product engineering through India-based technology centers.

Key Locations

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• Bengaluru, India - chosen for its depth of AI, data, and advanced engineering talent.
• Hyderabad, India - will serve as another key location for AI delivery.
• US-based teams - will collectively deliver AI and agentic solutions as part of a global delivery model.

Timeline

• The partnership builds on Citizens' broader technology strategy and follows the bank's earlier move to set up a hub in Hyderabad with Cognizant in 2025.