1Point1 Solutions Acquires Netcom BCC for USD 33.37 Million

1Point1 Solutions Completes Acquisition of Netcom Business Contact Center SA

Acquisition Details

1Point1 Solutions has completed the acquisition of Netcom Business Contact Center SA, a Costa Rica-based business process management (BPM) firm, for USD 33.37 million. This strategic move marks 1Point1 Solutions' entry into the central and Latin American market.

Strategic Rationale

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The acquisition strengthens 1Point1 Solutions' banking and financial services (BFSI) capabilities and establishes a near-shore presence in Latin America. This enables the company to serve clients with greater agility and regulatory alignment. The integration of 1Point1 Solutions' AI stack across operations is expected to scale human intelligence globally.

Expansion and Growth

With this transaction, 1Point1 Solutions establishes an immediate near-shore delivery presence in Costa Rica, Colombia, and Panama. The company plans to pursue 2-3 strategic acquisitions over the next three to four years to further strengthen domain depth, geographic reach, and AI-led capabilities.

Financial Projections

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The integration is expected to nearly double 1Point1 Solutions' FY27 topline. The company has outlined a roadmap targeting 25% annual growth while maintaining disciplined EBITDA margins in the 25-30% range, supported by operational efficiencies and continued investments in technology and talent.

Post-Acquisition Plans

As part of the integration, 1Point1 Solutions will progressively deploy its GenAI-enabled platforms across Netcom's operations to enhance productivity, compliance monitoring, quality assurance, and customer outcomes. The combined entity will leverage a multi-shore delivery strategy spanning India, Europe, North, Central, and Latin America, creating greater resilience, regulatory alignment, and scalability for global clients.

Company Overview

Following this acquisition, 1Point1 Solutions now operates in nine delivery centres across five continents, serving more than 100 marquee clients with a team of over 8,000 professionals worldwide.